Frequently Asked Questions

Have Questions? We Might Have the Answers Right Here

  • What methods of payment do you accept?Open or Close

    Visa, Mastercard, American Express, Discover, Novus, Paypal, checks and money orders.

  • How do I know it's safe to use my credit card on your website?Open or Close

    Safety is a large concern with us. Our secure domain order form uses an SSL connection. All your private data will be sent via 256-bit SSL encryption at all times whilst in transit over the Internet. When you are on the secure order form page you will see an https in the web address on your web browser to show the page is secure.

  • 99.9% Uptime Guarantee? That is pretty big. What happens if you're not up 99.9%?Open or Close

    Our Up-time Guarantee is very simple. We guarantee that your web site will experience 99.9% or better up-time during the course of any calendar month. If we do not provide 99.9% up-time, we will provide a pro-rated refund of your hosting fees for the month affected. This does not include scheduled upgrades.

    Outstanding Uptime Record: We already have an outstanding record of up-time. Over the past five years – we have achieved more than 99.98% up-time for our servers. In addition, we’ve never had a server wide outage of more than 4 hours in the past twelve years.

    Only the Best: We use only the best networks, the most reliable hardware, and rock solid operating systems. Using the best equipment and software available makes it easy to offer our clients great up-time.

    Skilled and Friendly Staff: Our staff is top-notch. Our staff members are highly skilled in Systems Administration, Programming and Internet Security. By employing only the best, we can assure that we have the expertise available to address any problem that might occur.

    3rd Party Monitoring: We monitor our servers constantly to ensure accessibility and availability. We use Nagios and Total Network Monitor to monitor our servers 24/7. All of our System Administrators carry cellphones. Should a problem occur, we are immediately notified and can begin working on the problem immediately. This ensures that we fix most problems as quickly as possible.

  • How fast are your web servers?Open or Close

    We like speed as much as you and will not skimp on this. We run powerful Dell Intel Xeon systems with 32GB+ of RAM. Redundant terabyte arrays and redundant power supplies with separate power feed sources. On those servers we run 64-bit Cloud Linux specifically tailored and optimized for the fast serving of your website.

  • Are there any account startup fees for web hosting?Open or Close

    There is no account startup fee on our shared web hosting plans.

  • Is there a minimum time commitment or contract for hosting?Open or Close

    With the Ultra Unlimited plan you may choose any term from one month to three years. You don’t need to order an entire year or two in advance. We do this because we believe you will be happy with us. You can discontinue service at any time.

  • How quickly are accounts set up?Open or Close

    We setup hosting and domain accounts immediately upon approval usually within 5 minutes. Other packages and special requests will be setup within 24 Hours and most often within just a couple hours.

  • How do you bill for your services?Open or Close

    On the anniversary date of your selected term. You will receive a invoice before the due date. If you pay by credit card, payments are automated for you.

  • What type of connection does ULTRA Web Hosting use to access the Internet?Open or Close

    We place our web servers in the most reliable, redundant and speedy data centers available. Most of our servers are located in our powerful data center in Seattle, Washington and the network infrastructure is powered by Cisco Systems hardware. The data center possess multiple internet connections, over different fiber lines, using different internet access providers for redundancy and up-time. The facility possess state-of-the-art N+1 power generator architecture.

  • Do you offer a Money-Back Guarantee?Open or Close

    We offer a 45-Day money back guarantee on shared hosting plans if you are not satisfied within the first 45 days of signup.

  • Do you offer any kind of web stat programs?Open or Close

    We offer three different stat progams. Analog, Awstats and Webalizer. Analog produces a simple summary of all the people who have visited your site. It is fast and provides great lightweight statistics. Awstats produces great graphical stats. Webalizer is a more complex stats program that produces a nice variety of charts and graphs about who has visited your site.

  • Do you charge for changes in mx records?Open or Close

    It’s free! Simply go into your control panel, click mail manager, modify mail exchanger and you can change your mx records.

  • Do you host adult oriented websites?Open or Close

    Sorry, we do not host adult websites.

  • How do I point my domain to my hosting account with ULTRA?Open or Close

    You will need to go to your registrar (where you registered the domain name) and modify the Domain Name Server (DNS) to UltraWebHosting. Registrars usually have a username and password that you log in with to make the modifications. If you purchased your domain through us we do all of this for you. To point your domain name to hosting with UltrawebHosting.com change your DNS Settings to the nameservers listed in your welcome email. You can find video tutorials for changing nameservers with many of the most popular domain registrars.

  • What is domain propagation?Open or Close

    Once you make changes to your domain with the registrar you purchased your domain from, the changes will take 5 minutes to 24 hours for domain propagation to occur. Domain propagation is the process of your registrar handing off the changes to your domain to ISPs, ISPs to other ISPs and so on until you see the changes reflect on your computer with your internet service provider. Some service providers update their records more often than others and receive changes faster. As a result of this, often you will not be able to get to your website by its' domain name but a friend can. Simply wait out until the changes propagate to your ISP. In the meantime we provide you an IP and temporary address in your welcome email which allow you to start working on your site immediately!

  • How do I upload my web site via FTP?Open or Close

    To start you will need a FTP program. You can use any standard FTP Client to upload files to your account.

    Windows Users:
    FileZilla is a free FTP client and can be downloaded at: https://filezilla-project.org

    Linux Users:
    Linux Users may want to give Igloo FTP a shot. http://www.iglooftp.com/linux/
    FileZilla is a free FTP client and can be downloaded at: https://filezilla-project.org


    Mac OS X Users:
    Fetch is the most popular FTP client for the Macintosh. http://www.fetchsoftworks.com
    FileZilla is a free FTP client and can be downloaded at: https://filezilla-project.org


    You can also use the integrated file manager within the control panel to upload files. If you use FrontPage, Dreamweaver or similar programs that support ftp, you can use those as well.

  • What website design software do you support?Open or Close

    Any software which uses FTP should work with our service.

  • How quickly are accounts set up?Open or Close

    We setup hosting and domain accounts immediately upon approval usually within 5 minutes. Other packages and special requests will be setup within 24 Hours and most often within just a couple hours.

  • Do you have Windows Servers?Open or Close

    The operating system you run on your home PC does not have to be the same as our servers. Most of our clients run Windows and our servers are ran with 64-Bit Cloud Linux. ASP.NET 2.0 and Sharepoint are available on some of our servers if needed.

  • Can I check my email from the web if I am away from my computer or out of town?Open or Close

    Absolutely, we will provide you with a web site address so you can check and respond to your email even if you are away from your computer. All you need is access to the Internet. You may also connect with your mobile device.

  • What happens if I go over my bandwidth limit?Open or Close

    Our Ultra package allows for an unlimited amount of traffic and is only limited to file and directory inode numbers, processor and memory usage. For our other plans which allow for larger processor and memory usage we offer a great number of upgrade paths if ever needed which allows you to grow your website with our service.

  • I uploaded my site but I can't see it, why?Open or Close

    Please keep in mind that domain name registration or modification may take up to 48 hours to change and propagate. Files are also case-sensitive. Be sure you are uploading your content to the public_html folder and you are using the proper casing.

  • I am getting an error. Can you help troubleshoot it?Open or Close

    We are happy to help out with any error messages. Quickly check our hosting knowledge base. It may have exactly what you are looking for. If not write us a hosting support ticket and we will be happy to check it out for you.


  • Have other questions? For more answers to your questions, check out our hosting knowledge base or contact us.
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