I am a Ultra Webhosting customer since many years now.
Luckily you don't need customer support very often, but if you do have a problem the support you get is great. Last week I had to open an incident because I suddenly noticed that the pages on my website were not displaying as they should. The layout was disturbed and I got a lot of error messages which I did not understood. I am doing the administration of the site, but have only little experience with Joomla in which the site is built. So my first suspicion went to Internet Explorer which is not always displaying content as you would expect. I tried out Mozilla Firefox, but the result was the same. Next step was to reboot the PC to see what happens... But it still gave me the same result. OK, then I tried with another PC. But also here the pages were displaying with errors. Should I call the Joomla developer, who would most certainly not react during the Christmas holiday period or should I open a ticket at Ultra. I did the last. I sent a short mail explaining the problem and then went for shopping. On my return I checked my mail and there already was an answer from Kevin.
He explained me what went wrong and he already fixed it. It had something to do with the PHP version of my site. It took just 28 minutes from the moment I got the mail with the support ticket number till the mail explaining me everything was working again! Isn't that an incredible fantastic support? Kevin and David, you guys are fantastic! I can recommend your services to everyone!!
I contacted Ultra Web Hosting for customer service issues and my representative, David, went above and beyond to fix the issues I was having!
The Hustling Attorney
Before I was with Ultra Web Hosting, my website and mySQL load times were horrible. Users complained of 30+ seconds of loading. After my move, my website loads up after 2 – 3 seconds, and all my users are happy. Customer service is also top notch, and I can’t beat the price. I highly recommend having your web site here.
Recently, I purchased a plan with Ultra Web Hosting, because I needed a backup website (the one I usually use was down, and the material that I have online is sensitive and cannot be unavailable for extended periods of time). I was impressed not only with the price and product offered by Ultra, but the customer service was fantastic. I had a question that was answered within five minutes on a Sunday. Signup is instantaneous –no waiting around for name service information, etc. I would highly recommend this service.
Ultra Web Hosting has been great to help me with my growing website, www.vipstylecars.com. I am not 100% versed in website technologies and they have made it easy for me to run a website with a large member base in regards to automobile tuning. Their support has been very fast to help me with any problems that I am having with my hosting and site.
VIP Style Cars
My name is Morris Gene Mead and I am a customer of Ultra Web Hosting. Within the last few days I registered a new domain and transferred everything from my old domain. During this exercise, I witnessed unusual service that was so responsive, personable and professional that I am moved to offer these words of thanks and praise. The responses to my requests and the answers to my questions were so prompt that I almost felt as if the Flux Services folks and I were in the same room. I have not often been so impressed.There is a term used in sports called “the intangibles.” You can’t see it or smell it but, when you have it, you can feel it. For example, a professional football team can have the best coach and the highest paid “best players” but still can’t win a game. And it is because they just haven’t put it all together yet.These two gentlemen David and Kevin have it together. They understand what it is about. I want to say thank you to them and to Ultra Web Hosting can take both pride and satisfaction in these two gentlemen. There is one other thing and it’s a very important part of my experience. I received the services of these two professionals in a transaction for the grand total of $13.95. Thank You Ultra Web Hosting.
Morris G. Mead
Morris Gene Mead
Thanks to the team on live support online we have experienced excellent immediate assistance on both occasions we have needed help with our website. We will be recommending your services to everyone we know that has a website or is in need of the services that you provide. Many Thanks John Welch.
My website www.echarcha.com has been up and running since 2000. I moved to Flux (Ultra) couple of years after becoming very tired of one service provider after the other who did not deliver. Ultra has been very prompt and I have never faced any downtime. When my server’s motherboard was tripping, Ultra were prompt to change it and did not give me some excuse.
I been a customer for several years now. I would just like to say how much I appreciate Flux Services. Your hosting packages are fantastic, with great prices and payment plans. I have never experienced such great support as I have with your support team.Thanks for all you do.
Just a note to let you guys know that your AWESOME!! Everytime I have had a problem you fella’s have had an answer with the hour. I have never ever seen better customer support in my life. Thanks a bunch!
Tillamook RV Repair and Sales